Club Services: Concierge

Member Services

Conveniently located at the entrance to the B1 Family Lobby, Member Services is the Club's hub of information.

From registering Members for events and issuing parking stickers to organizing concert tickets and offering guidance on the Club’s facilities, the experienced Member Services staff can handle a range of requests.

Members may leave items for a short time at Member Services while they use the Club.

Terms & Conditions

  • Items cannot be stored overnight and must be collected the same day.
  • With limited storage space available, Member Services may not be able to accept items.

Members may leave items at Member Services for another Member to collect at a later time.

Terms & Conditions

  • This service is for Members only.
  • Items can be held at Member Services for a maximum of two weeks.
  • With limited storage space available, Member Services may not be able to accept items.
  • Valuable or perishable items are not accepted.

Unclaimed items discovered around the Club can be handed in at Member Services.

Lost items will be stored at Member Services for up to four weeks.

Members must adhere to the Club's guest policy when inviting guests to the Club. Please check the Guests at the Club webpage for full conditions and how to register guests.

Guest Fees

Recreation fees
Adults: ¥2,750 | Ages 13–19: ¥1,100 | Ages 2–12 years: ¥550

Sky Pool fees
January 1–May 31 & October 1–December 31
Adults: ¥2,750 | Ages 2–19: ¥1,100

June 1–September 30
Adults: ¥4,400 | Ages 2–19: ¥2,200

Weekends & national holidays
Adults: ¥6,600 | Ages 2–19: ¥4,400

William Logan Room Jr fees
Adults: ¥1,100

Avoid long taxi waiting times at the first-floor entrance by booking your next ride through one of the taxi apps below:

Members can then wait for their taxi at the designated spot at the first-floor entrance.

Premium Airport Shuttle
Need a ride to Narita or Haneda airport? Book through Z Mobility for discounted rates for Members.